Refund & Cancellation Policy

1. Try Before You Buy: 14-Day Free Evaluation

We believe in complete transparency and product excellence. We provide an unrestricted, fully functional 14-Day Free Trial of DJ V-SCRATCH LIVE 1.0. We strongly encourage all users to download and evaluate the software on their specific hardware configuration, audio interface (ASIO/WASAPI), and operating system prior to purchasing a lifetime license.

2. Merchant of Record & Refund Handling

All customer purchases on this website are processed by our authorized Merchant of Record, Paddle.com Inc. / Paddle Payments Limited. Consequently, all refund requests and payment disputes are governed by Paddle's Buyer Terms.

If you encounter unexpected technical incompatibilities, licensing issues, or software defects that our technical support team cannot resolve, you are entitled to request a refund according to Paddle's Refund and Buyer Protection Policies.

3. How to Request Support or a Refund

If you need technical assistance or wish to submit a refund inquiry, please follow these steps:

• Step 1 (Technical Support): Contact us directly at vir2ose@gmail.com with your order number and a brief description of the issue. We often resolve audio driver or MIDI mapping questions within hours.
• Step 2 (Paddle Buyer Support): You can also contact Paddle directly 24/7 at paddle.net or via email at help@paddle.com to retrieve receipts, manage licenses, or submit a refund claim.

4. Statutory Rights

Nothing in this policy affects your statutory consumer rights under applicable laws in your jurisdiction (including EU consumer rights where applicable).